Frequently Asked Questions

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords.

If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at customercare@bykaveri.com or call at +91 91762 52814 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST), and we will resolve it for you.

Yes we do accept AMEX CREDIT CARDS only . For security purposes, an internal upper limit has been issued on the amount of international transaction fixed by our Payment Gateway Partner, which differs from time to time.

We can only accept cancellations within 48 hours of placing the order. We will give you a full refund in the original method of payment. Please contact our care team within via email atcustomercare@bykaveri.comor call at +91 91762 52814 from Monday to Saturday, between 11:00 AM to 6:00 PM(IST).

We assure our customers about the quality of our products purchased by you through our website. However, if you are not happy with the product, we will exchange / refund it for you if it meets the following conditions:

An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmationemailIf the product you receive has a genuine quality/manufacturing defect.Please ensure that the product you return is unused, unworn and the original tags are intact.

Please contact our care team within 7 days of receiving the product via email at customercare@bykaveri.com or call at +91 91762 52814 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.

We will be happy to, following a quality check, offer you a refund. This will be processed within 7 business days. Any refund will be made in the original method of payment.

Yes tax amount will be refunded on all cancellations.

No there are no additional charges on the exchange of the same garment for a different size. But taxes will vary if the style is exchanged which is dependent of the price of the garment selected.

Please refer to the size chart before you make a purchase, and in case you are confused about your size, do contact us at customercare@bykaveri.com or call at +91 91762 52814 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST).

If you would like a different size in the same style that you have purchased, not a problem at all! Just send the garment back to us (unused, unworn and with the original tags intact) with instructions on the size you would like and we will send the correct size right back to you.

Yes, we customize for a perfect fit. We don’t charge anything extra for basic length alterations.

Customized sizes can be requested by contacting us via the chat button on the bottom right or clicking on the chat for customisation button on the product page that opens up a Whatsapp chat with our customer service specialists.

We have our flagship outlet in Nungambakkam, Chennai. However, we deliver all across the world through our online store.

We also actively participate in exhibitions and pop ups at stores across the country.

We offer exchanges in return of store credit. Check out our returns policy for more information.